Customer Service & Messaging2022-09-22T03:26:50+00:00

UNIFIED

CONVERSATIONAL COMMERCE

(UCC)

Every customer conversation counts

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Integrated. Unified. Seamless. 

Omnichannel is viewing the experience through the eyes of a customer, orchestrating the customer experience across all channels so that it is seamless, integrated and consistent.

All communication channels are connected—email, social media, SMS, Whatsapp, FB, Voice, Shopee & Lazada chats and other web engagement.

The tool is aimed for the maximized customer satisfaction and convenience.

UCC | Easily Connect to Your ERP, CRM, E-Commerce, Delivery Apps

Retrieve the data from other applications for 360’ Customer Experience

ERP, E-commerce, Membership Apps, Online Marketplaces : retrieve information about sales history, product information, members details (points), invoices, receipts, and many more

SUPER-POWER FEATURES

In-built Shopping Cart

UCC allows agents to create the shopping cart on behalf of the customer while communicating with the customer online without the need to login to another system. Boost your Sales & Complete Checkout on spot!

Automation Rules

UCC allows to create your own automation flow for e.g. conversation assignment, reporting and many more : e.g. create a custom flow for how incoming requests are being assigned – based on agent availability, assigned project, timeframe and others.

Broadcast Feature

Initiate the messages to your customers, Draft your message and Add attachments, Utilise Digital Marketing applet to create dynamic segments and blast messages to targeted audience within few clicks.

Software Integration

Integrate your other applications to UCC and take a huge operational bulk off your agents shoulders, helping to save on staff hiring and letting technology do the hard work.

KEY BENEFITS FOR BUSINESS

Conversational commerce has become a new reality for businesses. Our customers are using UCC for general product enquiries, pricing/quotation-related questions, appointment bookings, customer feedback/complaints, completing shopping cart, confirmation on delivery, after-sale support, service rating.

EARLY ADOPTERS REPORT THE KEY REASONS

Salesforce, 2017  & Forrester, 2017
90% of consumers expect self-service support portal
75% of consumers expect consistent customer experience
81% of consumers pay more for improved experience

WHY TO CHOOSE US?

OFFICE LINE

016-299 1588

EMAIL

sales@wavelet.net

WORKING HOURS

9:00am – 6:00pm