Omnichannel Solutions2019-07-22T16:05:10+00:00

OMNICHANNEL SOLUTIONS

True omnichannel experiences, completed with seamlessly flowing interactions

Make every customer interaction count

Omnichannel solutions have become central to the way more and more enterprises conduct their business, enabling customers and employees to be always-on and even powering the next wave of connected services.

Our company services are aimed at building fully-integrated customer value management solutions  – providing a 360-degree view of every individual customer’s needs, preferences and behaviour to assist in shaping highly-targeted campaigns. A truly omni-channel approach unifies the experience on the front end, and on the back end, collecting and tracking all client information in a single CRM hub.

KEY BENEFITS FOR BUSINESS

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Our omnichannel approach enables businesses to manage the customer journey in a faster and more efficient manner, maximizing the value for business. Your success entirely depends on exceeding customer satisfaction metrics on a continuous basis, ensuring all of them receive the full attention they need at each step of their customer journey.

EARLY ADOPTERS REPORT THE KEY REASONS

Salesforce, 2017  & Forrester, 2017
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90% of consumers expect self-service support portal
75% of consumers expect consistent customer experience
81% of consumers pay more for improved experience

CALL CENTER SOLUTIONS

Superior Customer Service

A great way to deliver timeliness, precise information, and a personalized touch.

Customer Insights 

Accumulating customer information in its context can give you a wider scope into how your clients interact with your brand.

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Reduced Operating Costs

Excellent way to reduce cost per call by cutting telephony and staffing overheads.

Software Integration

Take a huge operational bulk off your agents shoulders, helping to save on staff hiring and letting technology do the hard work.

VALUE WE DELIVER

  • Promote and advance personalised customer interactions in real-time

  • Generate high online conversion rates and order value

  • Deliver a seamless, personalised customer experience across web & mobile

   1700 817 538

PREDICTIVE & EXPLORATORY ANALYTICS

SEAMLESS WORKFLOW & REPORTING INTEGRATION

MULTICHANNEL SUPPORT CONTEXT

WHY TO CHOOSE US?

We believe that the success of any project lies in the clear communication between a client and us.

Feel free to contact us for consultation with our team!

CONTACT US

OFFICE LINE

016-299 1588

EMAIL

sales@bigledger.com

WORKING HOURS

9:00am – 6:00pm