Customer Service & Messaging2022-07-06T07:33:51+00:00

UNIFIED CONTACT CENTER (UCC)

Orchestrating customer experience across all channels with conversational commerce

Make every customer interaction count

Omnichannel is viewing the experience through the eyes of a customer, orchestrating the customer experience across all channels so that it is seamless, integrated and consistent.

All communication channels are connected—email, social media, SMS, Whatsapp, FB, Voice, and other web engagement.

The tool is aimed for the maximized customer satisfaction and convenience.

CALL CENTER SOLUTIONS

In-built Shopping Cart

UCC allows agents to create the shopping cart on behalf of the customer while communicating with the customer online without the need to login to another system. Boost your Sales & Complete Checkout on spot!

Automation Rules

UCC allows to create your own automation flow for e.g. conversation assignment, reporting and many more : e.g. create a custom flow for how incoming requests are being assigned – based on agent availability, assigned project, timeframe and others.

Broadcast Feature

Initiate the messages to your customers, Draft your message and Add attachments, Utilise Digital Marketing applet to create dynamic segments and blast messages to targeted audience within few clicks.

Software Integration

Integrate your other applications to UCC and take a huge operational bulk off your agents shoulders, helping to save on staff hiring and letting technology do the hard work.

UCC | Easily Connect to Your ERP, CRM, E-Commerce

Retrieve the data from other applications for 360’ Customer Experience

ERP, E-commerce, Membership Apps, Online Marketplaces : retrieve information about sales history, product information, members details (points), invoices, receipts, and many more

KEY BENEFITS FOR BUSINESS

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Our omnichannel approach enables businesses to manage the customer journey in a faster and more efficient manner, maximizing the value for business. Your success entirely depends on exceeding customer satisfaction metrics on a continuous basis, ensuring all of them receive the full attention they need at each step of their customer journey.

EARLY ADOPTERS REPORT THE KEY REASONS

Salesforce, 2017  & Forrester, 2017
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90% of consumers expect self-service support portal
75% of consumers expect consistent customer experience
81% of consumers pay more for improved experience

CALL CENTER SOLUTIONS

Superior Customer Service

A great way to deliver timeliness, precise information, and a personalized touch.

Customer Insights 

Accumulating customer information in its context can give you a wider scope into how your clients interact with your brand.

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Reduced Operating Costs

Excellent way to reduce cost per call by cutting telephony and staffing overheads.

Software Integration

Take a huge operational bulk off your agents shoulders, helping to save on staff hiring and letting technology do the hard work.

VALUE WE DELIVER

  • Promote and advance personalised customer interactions in real-time

  • Generate high online conversion rates and order value

  • Deliver a seamless, personalised customer experience across web & mobile

016-299 1588

PREDICTIVE & EXPLORATORY ANALYTICS

SEAMLESS WORKFLOW & REPORTING INTEGRATION

MULTICHANNEL SUPPORT CONTEXT

WHY TO CHOOSE US?

We believe that the success of any project lies in the clear communication between a client and us.

Feel free to contact us for consultation with our team!

CONTACT US

OFFICE LINE

016-299 1588

EMAIL

sales@bigledger.com

WORKING HOURS

9:00am – 6:00pm