RMA & SERVICE MANAGEMENT

Cloud-based Product Returns Management System

Highly-Efficient, Easy & User-Friendly

BigLedger RMA solutions allow to track all supported items at each stage of the returns process from initial reporting of a fault, through to transit, testing, final repair, and resolution. This increased visibility over the whole returns process keeps customers informed and allows you to gain control over all return requests.

KEY BENEFITS FOR BUSINESS

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CUSTOMER SERVICE

Improve efficiency and quality of your customer service practices

COST REDUCTION

Reduce costs of processing product returns for your customers

USEFUL INSIGHTS

Discover true root causes of product returns and find the solution

CUSTOMER RETENTION

Improve retention of your existing customers and attract new ones

VALUE WE DELIVER

Define, execute, monitor, and optimize your unique RMA processes
Move from a manual system to an automation solution and improve operational efficiency
Streamline after-sales service and returns management to maintain your competitive edge

PROCESS MANAGEMENT FLEXIBILITY

AUTOMATION & ACCELERATED SERVICE

COMPREHENSIVE REPORTING OPTIONS

WHY TO CHOOSE US?

Expertise

Our team is the unique combination of experienced professionals in a variety of fields, including software development, UX & UI, ERP solutions, Cloud Technologies, Web & Mobile App Development, eCommerce, PWA, Artificial Intelligence, Machine Learning, Business Intelligence & Analytics, Internet of Things (IoT) and many more.

Our Team, with members from 15 countries, is the mix of creativity, innovative ideas, and rich experience.

Let’s work together

Technology-Driven

BigLedger is a technology- and innovation-driven company, where the corporate vision and philosophy lie in embracing the latest technologies and using them to provide the service of a highest quality to our clients.

Latest Technologies. Only the best next-generation tools. Innovation at the core of the business.

Let’s work together

Satisfaction

Bigledger has a rich portfolio of successful client projects, where the key priority has been placed on understanding and careful analysis of the customer needs, wants and preferences. Handcrafted with a customer in mind, every project is a unique combination of in-depth research, strong expertise, and continuous communication throughout the process.

The Experience Your Client Wants, The Tools Your Team Needs

Let’s work together